Click on “Show advanced settings” and scroll to the “System” section.Click Customize and Control Google Chrome > Settings. If you’re having issues in Google Chrome, please enable “Use hardware acceleration when available” in Chrome’s system settings. You might have been able to partially access Prezi with unsupported hardware earlier, but it is very important that you meet the minimum requirements to run Prezi today. Make sure your computer meets our system requirements. Try connecting to a different network/consult the IT team if the issue happens in an office environment as the firewall settings may be applied throughout the whole network Make sure that pop-ups are allowed in your browser privacy add-on or firewall software for:ĭisable the ublock/adblock extension (mostly in Firefox) Make sure that JavaScript, cookies, and pop-ups are allowed for in the browser you are usingĬheck that this is also the case with any firewall software, browser privacy add-on, or similar software that you may be running on your computer What can be done to resolve these issues? Hardware acceleration disabled in browser “Presentation can’t be accessed” error messageįirewall or other security software running on your computer or even the network Pop-up blocking hyperlinks within presentations “No connection” error message for the desktop app when trying to log inĬertain area of the editor doesn’t work/greyed out Portable presentation file is corrupted, cannot be opened Templates/editor/dashboard/certain elements in the presentation don’t loadĮrror message when trying to upload files We collected the most common symptoms our users have experienced when using Prezi online, and provided some background information and possible solutions for them that you can find below. Prezi is a web-based software, which means that depending on the device, the network and the browser you are using, some issues might occur that can be resolved by modifying certain settings.
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